Service Charter
Office of the Coordination Officer
Department of English
Key Services Managed by the Coordination Officer
| SL | Service Title | Description (What This Service Helps You With) |
|---|---|---|
| 1 | Student ID, Email & Portal Access | Assistance in collecting Student ID cards, activating DIU email, and accessing the Student Portal and BLC. |
| 2 | Course Offering & Registration | Information and guidance on course offerings and registration procedures each semester. |
| 3 | Course Add / Drop / Change | Support in adding, dropping, or changing courses within the officially approved timeline. |
| 4 | Semester Drop | Assistance in applying for temporary withdrawal (semester drop) with proper approval. |
| 5 | Re-Admission Guidance | Support for students returning after a break to continue their studies. |
| 6 | Extension of Studentship | Guidance on extending studentship beyond the standard academic duration. |
| 7 | Examination Clearance (Mid/Final) | Assistance in clearing dues and obtaining approval to appear in examinations. |
| 8 | Semester Result Support | Help with checking results and resolving result-related issues. |
| 9 | Internship Process Guidance | Support with internship application, placement procedures, and related approvals. |
| 10 | Documents for Current Students | Issuance of Concern Letters, MoI, LoR, Testimonials, etc., for academic or professional purposes. |
| 11 | Documents for Alumni | Issuance of Concern Letters, Migration Certificates, and related documents for graduates. |
| 12 | Convocation Support | Guidance regarding convocation registration, schedule, and related queries. |
| 13 | Email & Portal Issue Support | Assistance with login, access, and technical issues related to student and internship portals. |
| 14 | BLC Support | Guidance on using the Blended Learning Center (BLC) and reporting platform-related issues. |
| 15 | One Student One Laptop | Assistance in applying for and receiving laptops under DIU’s official program. |
| 16 | Scholarship / Waiver Support | Information and guidance on applying for, renewing, or maintaining scholarships and waivers. |
| 17 | Student Insurance Information | Guidance regarding student insurance coverage and claim procedures. |
| 18 | Transportation Services | Information on bus routes, schedules, and transport facility applications. |
| 19 | Hostel Support | Assistance with application procedures and policies for DIU boys’ and girls’ hostels. |
| 20 | Teachers’ Directory | Access to faculty contact details and departmental information. |
| 21 | Officers’ Directory | Access to contact details of administrative officers and support staff. |
| 22 | Academic Transcripts & Certificates | Guidance on applying for transcripts, provisional certificates, and other academic records. |
